WorkCover NSW is committed to providing the highest level of customer service to our external and internal stakeholders and the NSW community. We are constantly seeking to improve the ways in which information, advice and service is presented, and made available to our customers.
Workplace complaint about a work health and safety issue
Before WorkCover becomes involved in the issue, you might like to try resolving it 'in house', if you haven't already done so. This might include:
- a complaint to the workplace Work Health Safety Committee
- direct negotiation with management
- negotiation with management through union representatives.
Contact the WorkCover Assistance Service on 13 10 50 or by email to contact@workcover.nsw.gov.au if none of these courses of action are appropriate or successful.
For action to be taken it will be necessary for sufficient information to be provided to enable WorkCover to:
- find the address of the workplace and the location within that workplace which is the subject matter of the complaint
- identify the exact nature of the complaint
- identify the name and address of the organisation or individual in control of the workplace.
Inspectors will not reveal the source of the complaint whether you remain anonymous or not. However, if you choose to remain anonymous, it is not possible for an inspector to seek further information from you or provide feedback on the outcome of any investigation.
More information is available by calling 13 10 50.
Help and assistance with a workers compensation claim
WorkCover's Claims Assistance Service (CAS) assists injured workers and employers about claims for workers compensation.
The CAS team mediates on disputes between injured workers, employers and insurers with the aim of reducing the number of cases that will need to be registered with the Workers Compensation Commission.
Call 13 10 50 for more information or email contact@workcover.nsw.gov.au.
Service delivery suggestion, compliment or complaint
If you wish to make a suggestion or compliment a WorkCover staff member or team for the service you receive, we invite you to provide feedback by using the customer feedback form.
If you are not satisfied with the quality or service delivery you receive please discuss your concerns with the staff member with whom you have been dealing.
If you are still not satisfied you may contact the Customer Feedback Coordinator on 1800 229 741 or provide feedback by using the customer feedback form.
The service delivery complaint will be acknowledged within two working days of receipt.
A full review/investigation will be conducted within 28 working days of receipt, where this is not possible we will inform you of the delay and provide an expected complaint completion date.
Alternatively you can provide feedback by:
Customer Feedback Coordinator WorkCover NSW
Locked Bag 2906
LISAROW NSW
2252.
If you are not satisfied with the outcome of the review/investigation, you may make a complaint to the NSW Ombudsman.